1. Describe the ideal future Emergency Department/Satellite Emergency Department. (Include any details that come to mind including wayfinding, accessibility, privacy and comfort): · Ouellette location open 24/7 with overnight beds · Physical and technical provision for the treatment of CTAS 1 & 2 cases at Ouellette location, including suspected strokes and heart attacks · One-stop service that includes specialist clinics so patients don’t have to travel between both facilities to complete treatment · Multiple entrances so hospital services don’t have to be suspended again in the event of future pandemic outbreaks · Walk-in clinic/family health teams (independent of hospital) within short walking distance to reduce pressure on the ED​
2. Are there certain design elements, features or technologies that you would like to see included to support a positive patient or caregiver experience in Emergency? · Energy efficiency that is comparable to (or better than) Humber River Hospital · Incorporate green elements indoors (e.g. living walls that clean the air) and outdoors (e.g. healing garden with seating) · World class ventilation technology · Online real-time waiting time stats · App that allows patients to wait outside or undertake short errands without losing their place in line · Digital check-in terminals
3. What types of spaces, rooms or workspaces would you like to see to see included in the new Emergency Department and Satellite Emergency Department to support a positive experience for all users? · Passive solar design, with buildings oriented for energy efficiency · Plenty of natural light
4. What services and amenities do you think should be located near the Emergency Department to ensure easy access for all users? · Continued acute trauma and mental health services in downtown Windsor, especially overnight and on weekends when need is greatest · Full onsite diagnostic imaging services at both locations, including MRI · Adjacent surgical spaces at the Ouellette location so patients from Windsor’s central neighbourhoods can complete their treatment without having to travel to the hospital · The hospital needs to have enough inpatient beds in order to avoid bottlenecks in the Emergency Department e.g. during flu season · Continuous fast and free shuttle service for patients and caregivers requiring transfers between the Ouellette location, the main hospital site and HDGH on Prince Road · Renal care and cancer treatment at the Ouellette location · Highly accessible via public transit with bus stop at the entrance: served every 20 minutes or less by multiple bus routes with 24/7 service · Plentiful secure indoor bike racks for staff and patients · Neighbourhood integration with nearby restaurants, grocery stores and hotels